FAQ: Do you give refunds? 

ANSWER 1: We do not give refunds, unless the reason is due to our negligence or if the item is faulty under Australian consumer law. If your item arrives late, then you should contact Australia Post as they have a postage guarantee rebate. We may give credit at our discretion.

ANSWER 2: The Banners are made to order & therefore cannot be resold. If the spelling mistake was ours IE: If you submitted the name as Harry & we printed Hary, then we would reprint and send for FREE. Please Note: Before printing Banners we normally check your submitted details & would contact you if we find an odd submission like Age: 21rd or Hapy Birhday, but please understand that we can also miss these mistakes & cannot be held responsible if the mistake was made by you (customer), we normally offer a reprint at a special price for you. Always check your spelling & if you find a mistake please contact us ASAP so we can change the error. In non-busy periods your banner could be printed within a few hours, so please call us on Ph: 0419 057 776 during business hours.

FAQ: My banner was damaged on arrival, what should I do? 

ANSWER: All our banners are carefully rolled into the box unless you choose envelope postage. They are checked for any creases or faults. If the box is not squashed or dented then please send us a photo of the box & banner and we will be in contact with you to arrange a possible reprint. If the box arrives damaged DO NOT ACCEPT IT or alternatively if it is only slightly dented write STI (subject to inspection) when signing for it. You can then claim up to $50 through Australia Post.